International Trade Coordinator

To provide and deliver comprehensive documentation and related export services to customers.Our International Trade team provides a comprehensive and customer led documentation service to those organisations looking to export their goods internationally. We are looking to recruit for an additional role within this team. We are looking for an International Trade Coordinator who will be responsible for the processing and delivery of the documentation service. Working with customers on a daily basis dealing with inbound enquiries and ensuring we provide a high level of customer service.To be successful in this role you will have some experience of working in a fast paced administrative role. Communications skills are important as is attention to detail and accuracy.Duties include:

• Processing and delivering all export documentation and related services
• Maintain customers level of satisfaction
• Provide technical export advice
• Liaise with internal and external providers/suppliers
• Keep up to date with current trends in export markets
• Answering and dealing daily with technical export enquiries by phone and email
• Corresponding with Embassies, Consulates and other Chambers
• Processing verifying and certifying UK and Arab Certificates of Origin
• Prepare and issue ATA Carnets
• Authenticate and register E-Cert applications and related processes
• Responsibility for cheque reconciliation and cheque amounts for legalisation
• Advise customers on current procedures and pricing for export documents
• Maintain accurate records and customer info using CRM system
• Knowing when to signpost customers to areas of need outside our own expertise
• Reconciling and taking customer payments

Northamptonshire Chamber is a multi-award winning membership organisation. As a dynamic organisation, we put business support at the heart of what we do and strive to ensure the chamber provides a full range of services to enable firms to grow and fulfil their business potential. Established in 1917, Northamptonshire Chamber has been supporting local businesses for over 100 years. Today we provide our members with a huge range of networking opportunities, training and essential business services and benefits. Our Vision is to build and nurture a respected, influential business community and share knowledge, advice and opportunities.We are accredited by the British Chambers of Commerce (BCC), the largest and most powerful voice for business in the UK. Location: NorthamptonContract type: PermanentHours: Full time, 37.5 hours per weekSalary: £26,500Benefits: Pension, Private Medical Insurance/Cash Plan, 25 days holiday + bank holidaysYou may also have experience in the following: Office coordinator, Trade Administrator, Office Administrator, Operations Administrator, Administrator, Office Assistant, Administrative Assistant, Business Administrator, Admin Assistant, Building Service Administrator, Contract Administrator, etc.REF-218 907