Description
About Fourteen IP
Fourteen IP are theworlds leading provider of AI and cloud telephony solutionsfor thehospitality sector, helping hotels worldwidestreamline operationsandenhance guest experiences. TheirEvolution Voicecloud telephony service is used inover 350,000 hotel rooms across 25 countries, while theirAI-powered Evolution Virtual Agent (EVA)managesmillions of guest calls, improving efficiency for hotels.
As a growing and innovative company, they are looking for amotivated and tech-savvy individualto join their team as anIT Support Apprentice. This is a fantastic opportunity for someone passionate abouttechnology, networking, and troubleshootingto gainhands-on experiencein a rapidly expanding industry.
About the Role
As anIT Support Apprentice, you will play a key role insupporting hotel clientswith their cloud telephony and networking systems. You will gain experience intechnical support, fault-finding, installations, and VoIP technologieswhile working with experienced professionals.
A Typical Day in the Job:
?Technical Support & Troubleshooting Diagnose and resolve faults incloud telephony, routers, switches, and networksvia phone, email, and remote access tools.
??Installation & Maintenance Configure, test, install, and repairIT & telephony equipment, ensuring systems are ready for deployment.
??Remote & On-Site Support Respond tofaults, moves, additions, and changeswhile providingassistance to customers and colleagues.
??VoIP & Network Monitoring UseWireshark, Magic, and BroadWorksto analyse VoIP performance and check device configurations.
??Documentation & Compliance Accuratelylog work orders, reports, and stock control, ensuring adherence toISO9001 service standards.
??Security & Policy Adherence Follow security protocols forpassword resets, backups, and compliance with company policies.
Salary, Hours&Benefits:
??Starting Salary: £18,150+(based on experience)
??22 days holiday + bank holidays(increasing yearly to 27 days after 5 years)
?Hours:37.5 hours per week (Monday Friday, 9:00 AM 5:30 PM)
??Cycle-to-work scheme
??Health cover scheme
??Pension scheme
??Hands-on training & career development in IT & networking
Desired Qualities, Skills and Knowledge:
??Customer-focused able to communicate effectively and professionally.
??Problem-solving & analytical able to assess situations and apply logical solutions.
??Technically minded interested in networking, IT systems, and cloud technology.
??Methodical & detail-oriented follows structured processes and checks information.
??Adaptable & eager to learn committed to developing technical skills.
??Team player able to work well with colleagues and external stakeholders.
??Motivated & proactive takes initiative and works independently when required.
Required Grades – Maths 4/C, English 5/C.
Your Training with Baltic:
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
Youll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualifications and confidence you need to thrive in IT.
Youll be based full-time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Expert:Microsoft Security, Compliance, and Identity (SC-900 Security, Compliance, and Identity Fundamentals)
Bespoke:Confident Communication; Problem Solving & Innovation
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Fourteen IP. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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