Description

Start your career in IT with MGL World, a global leader in cutting-edge retail solutions. Were seeking a driven and enthusiastic individual to join our team as anIT Support Apprentice, where youll play a key role in maintaining and improving the technology that powers our business.

At MGL World, we believe in fostering talent and innovation. This apprenticeship will give you hands-on experience in IT support, guided by industry experts, and the opportunity to build a solid foundation for a successful tech career. Join us and become part of a forward-thinking team transforming retail through technology.

Role &Responsibilities:

  • Provide first line helpdesk support for client queries
  • Provide second line support to helpdesk queries logged on the helpdesk system
  • Manage the online helpdesk system for the school (Freshdesk) adding new jobs as required.
  • Ensure all systems managed are up to date with anti virus software and software updates.
  • Manage the MGL onsite and offsite backup solution for the school and monitor the daily backup log to ensure it is fully operational
  • Provide support for MGLs filtration/firewall solution (Smoothwall) with daily monitoring and undertaking helpdesk requests for site allow/block.
  • Responsible for completing equipment build and installation.
  • Establish a good working knowledge of Active Directory, wireless infrastructure, educational software titles, Windows Deployment, hardware support, adding users, system backup, managing anti virus software, installing new software, managing printers.
  • Able to diagnose and rectify hardware faults
  • Become familiar with maintaining a managed wireless infrastructure such as Unifi

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and the employer.

Desired qualities, skills & knowledge:

  • Technical/professional knowledge with a level of understanding and ability to use technical/professional information.
  • Good oral and written communication able to communicate information to groups or individuals
  • Proactive liaising with clients and MGL staff to ensure issues are resolved
  • Initiative self-starter in taking action to achieve a goal
  • Maths Grade C/4 and English Grade C/5 is required for this role

Salary, Hours&Benefits:

  • £14,000 – £16,000 per annum
  • Monday Friday, 8am-4pm or 9am – 5pm
  • 37.5hours per week
  • 25 days holiday plus bank holidays

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Beyond the fundamental apprenticeship modules, you’ll delve into two Be-Spoke modules and one advanced Expert module. This personalised approach will hone your abilities and deepen your expertise, positioning you as a true leader in your field.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship

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