Description

IT Service Desk Analyst – Windows, Desktop, Network Config, MS SQL.

  • up to £27,000 + training, benefits, career development
  • Onsite / Hybrid in Eastleigh, Southampton, Hampshire
  • Shift Work; 4 days-on, 4 days-off

We are looking for an experienced IT Service Desk Support Engineer who will help support internal systems in a Windows Desktop environment. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.

Responsibilities

  • Provide an IT help desk service for the company to obtain assistance with their IT issues.
  • Be able to identify areas for improvement.
  • Supporting performance and other IT related issues when they are called into the support desk team.
  • Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs.

To be considered for the role, you will need:

  • A broad understanding of Infrastructure, specifically covering:
    • An understanding of systems management tools and platforms, remote access solutions, operational reporting tools and log management systems.
  • An understanding of corporate systems including:
    • Email systems, preferably Office365,
    • Collaboration solutions such as SharePoint, Jira and Confluence,
    • Telephony systems and their network implications.

To be proactive and pragmatic and extremely detail orientated.

Useful Skills & Experience

  • Understanding of ITIL processes and the provision of IT support services
  • Microsoft Virtual Desktop
  • Understanding of SQL Databases

This is a great time to join the business as they grow and evolve the business. You will benefit from training, personal development and support from a large and talented support team.

Please send your CV to , or hit apply to upload your details.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

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