Description

Job Title: IT Support and Digital Marketing Assistant

Job Summary:

This is an on-site role for a IT Assistant based in Peterborough. The position offers an excellent opportunity to gain practical experience in IT support and digital marketing, whether you are currently studying, a recent graduate, or seeking to build new skills. In this entry-level role, you will provide technical support and assist with digital marketing efforts to enhance our online presence and drive business growth.

Key Responsibilities:

IT Support Duties:

Responsibilities:

1. System Maintenance and Administration:

· Oversee and maintain the organization’s network infrastructure, servers, and computer systems.

· Install, configure, and upgrade software and hardware components.

1. Security Management:

· Implement and maintain security measures to protect systems from cyber threats, viruses, and unauthorized access.

· Monitor security protocols and conduct regular security audits.

1. User Support:

· Provide technical support to end-users, troubleshooting hardware and software issues.

· Assist in resolving IT-related problems, responding to inquiries, and training users on system usage.

1. Backup and Disaster Recovery:

· Implement backup and recovery procedures to ensure data integrity and continuity in case of system failure.

1. Documentation and Reporting:

· Maintain documentation of IT procedures, configurations, and system changes.

· Generate reports on system performance, security incidents, and maintenance activities.

1. Network Management:

· Configure and maintain network equipment (routers, switches) and ensure network connectivity.

1. Collaboration and Coordination:

· Collaborate with other IT team members, departments, and external vendors for system upgrades, projects, and deployments.

· Coordinate IT-related activities, ensuring alignment with business needs.

Digital Marketing Duties:

* Assist in developing and implementing digital marketing strategies.

* Help manage and update the company website, ensuring SEO optimisation.

* Create and edit digital content for blogs, social media, and online campaigns.

* Conduct market research and competitor analysis.

* Monitor the performance of digital marketing campaigns using analytics tools.

* Support social media management by engaging with users and boosting community engagement.

* Assist with digital advertising tasks such as keyword research and campaign optimisation.

Qualifications:

* Graduated or currently enrolled in a Bachelor’s degree or a relevant programme (e.g., Information Technology, Digital Marketing, or a related field).

* An interest in IT systems, networks, and digital marketing.

* Basic knowledge of IT support procedures and digital marketing principles is desirable.

* Strong problem-solving skills and attention to detail.

* Good communication and interpersonal skills.

* Ability to multitask and manage time effectively