Description
About the Company
We are a rapidly growing organisation based in Central London, providing cutting-edge IT solutions and technical support to businesses across various industries. As part of our expansion, we are looking for a proactive IT Support Technician / Helpdesk Support to join our team. This role offers an excellent opportunity to develop technical skills while supporting a dynamic and fast-paced IT environment.
Role Overview
As an IT Support Technician, you will be the first point of contact for IT-related issues, ensuring the smooth operation of hardware, software, and network systems. You will assist employees and clients with troubleshooting, installations, and IT system maintenance while gaining hands-on experience in IT support.
Key Responsibilities
* Providing first-line technical support for hardware, software, and network-related issues
* Troubleshooting and resolving IT problems via phone, email, and remote access tools
* Setting up and configuring computers, printers, and other peripherals
* Assisting with user account management, password resets, and system access requests
* Installing and updating software applications and ensuring system security compliance
* Supporting office networks, including Wi-Fi, routers, and basic networking troubleshooting
* Maintaining IT documentation, including troubleshooting guides and asset inventory
* Escalating complex issues to senior IT staff when required
* Assisting in IT projects, such as system upgrades and migrations
* Ensuring excellent customer service and timely resolution of IT requests
Who We Are Looking For
* A diploma or degree in IT, Computer Science, or a related field (or equivalent experience)
* Previous experience in IT support or a helpdesk environment is beneficial but not essential
* Strong problem-solving skills with the ability to troubleshoot hardware and software issues
* Good understanding of Windows and Mac operating systems
* Basic knowledge of networking concepts (IP addressing, routers, Wi-Fi troubleshooting)
* Excellent communication skills and a customer-focused approach
* Ability to work independently and as part of a team
* A proactive mindset with a willingness to learn and grow in the role
What We Offer
* Competitive salary with career development opportunities
* Hands-on training and mentorship from experienced IT professionals
* Exposure to a wide range of IT systems and technologies
* A supportive and dynamic work environment
* Hybrid working options after the probation period
* Employee benefits, including training programs and certification support
If you are passionate about IT and looking to start or advance your career in technical support, we encourage you to apply.
How to Apply
Please submit your CV along with a cover letter outlining your interest in the role
