Description

IT Support Technician

This role is WFH (after 2 weeks induction in Livingston).
Some shift work – 8am-8pm

THE COMPANY
My client is an IT consultancy with a strong presence across the UK. They design, implement, and support IT infrastructure and application solutions for clients.

THE ROLE

  • Promptly dealing with phone calls and emails from customer users.
  • Dealing with incidents / requests, and ensuring all tickets are logged
  • Carrying out Microsoft support
  • Firmware upgrades
  • Managing open tickets
  • Providing remote support and fixes

Service Desk Engineers – Essential Skills:

  • Excellent customer service skill sets
  • Experience with Microsoft applications
  • Ability to showcase your troubleshooting and analytical skills
  • Experience carrying out Firmware upgrades

Please contact me for more information.
This role will require you to obtain a Basic Disclosure
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

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