Description

An IT Support Technician required to join an established and growing business based Poole, offered on a hybrid basis.

Are you an enthusiastic, customer-focused IT professional? We’re looking for an L2 IT Support Technician to provide technical support to internal end users and enjoys solving complex problems.

Key Responsibilities:

  • Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for internal end users.
  • Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
  • Ownership: Take full ownership of issues until resolution, providing 2nd Line support

What You’ll Do:

  • On-Site Support: Provide local desk side support
  • Remote Support: Provide remote support to end users internationally
  • Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System.
  • Active Directory & More: Manage Active Directory, DHCP, DNS, Remote Desktop Services, and VPN connections.
  • Office 365: Utilize your knowledge of the Office 365 environment.
  • Networking: Apply your understanding of networking principles to troubleshoot and resolve issues.
  • IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering.

Requirements:

  • Experience: At least 3 years of experience in an IT-based role
  • Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
  • Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team

The company:

  • Dynamic Environment: No two days are the same, offering a variety of challenges and opportunities.
  • Friendly Team: Work with a supportive and collaborative team.
  • Growth Opportunities: Develop your skills and advance your career in IT support.

Additional Information
Salary for this role is competitive up to £25,500 dependant on experience
Based on site 2-3 days per week in a Poole based office.

Benefits Include:

  • 25 days holiday + Bank holidays + Christmas week off
  • Annual bonus
  • Birthday day leave
  • Brands discounts
  • And many more!

How to apply:
If you are interested in the IT Support Technician role, please submit a copy of your CV to
For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth 01202 233777 option 4 for IT

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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