Description
Leasehold Assistant (Service Charges)
Sheffield, S1 4EB
Starting salary of £25,662 + Benefits
Permanent, Full Time
We have an exciting opportunity for a self-motivated individual to work within our growing Service Charge Team, helping us to develop and influence our service to customers. We are a forward thinking, values driven housing association, and this role is based in our Rockingham Street (Sheffield) office.
For our perfect candidate we are offering a varied & interesting role, working in a caring and friendly team, with a great package of benefits.
Job Description:
* Salary: £25,662 – £27,298 per annum
* Employment Type: Permanent Position
* Contract Hours: 37 hours per week
* Generous holiday entitlement
* Car allowance: No
* Benefits which include an excellent flexible working scheme, hybrid working, family friendly benefits, wellbeing scheme, discounts scheme.
* Access to a wide range of programs to train and develop you
* Pension contribution
More about the role:
Reporting to the Service Charge Team Leader you will assist in the production of the annual service charge setting process. Ensuring these service charges are calculated and set in line with company policy, current legislation/regulations, and best practice. Providing customers with accurate and timely financial information and dealing with associated queries that may arise.
The successful person will:
* Assist with the annual service charge setting process for fixed and variable service charges across the Association.
* Produce and distribute relevant financial and service charge information to prospective and existing customers, solicitors, managing agents, Housing Benefit, and other partners in line with internal policies, best practice, and current legislation.
* Develop and maintain systems to record, monitor and report on service charge expenditure against budget and disseminate this information to budget holders on an ongoing basis.
* Respond to service charge queries from leaseholders and tenants. Tackling such matters in a timely, sensitive, and effective manner and liaising with other departments and contractors as required. Ensuring appropriate staff and third parties are involved as needed and escalating to the Service Charge Team Leader as required.
* Develop and maintain an up-to-date knowledge base around service charges and leasehold finance. Attending training and external conference as and when requested.
Who you are:
* Have a knowledge of the social housing environment, leasehold tenure and service charge legislation and are keen to learn and develop this knowledge.
* Experienced in working in a complex financial environment, with a good understanding of financial principles and processes.
* Experienced in managing your personal workload to meet targets and deadlines.
* Can develop and maintain effective financial monitoring systems and to understand spreadsheets to an intermediate level.
* Can analyse and manipulate complex information and produce reports and statistics when required.
* Can read, interpret, explain, and present key information to customers and contractors.
* Can fully utilise standard Microsoft Office products and have a working knowledge of other management systems.
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.
Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
Closing Date: 10 March 2025
Interview Date: week commencing 17 March 2025
