Legacy Manager

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera. We could not maintain our reputation, the range of our work or our digital presence without the support of our philanthropists, funders, members, business partners and sponsors.

The Development and Advocacy Department (D&A) plays a vital role in this, by securing the Arts Council England grant (currently over £22m) plus raising over £35m revenue annually plus additional for capital, advocating to government and other influencers for our value and role in the community and sector, and in ensuring we deliver on our charitable mission, retain the best artists and crafts people, maintain our beautiful grade I listed building and continue to produce world class performances.

We are now seeking to add to the growing department through the newly created position of Legacy Manager. This role will focus on promoting and administering legacies, working with potential and existing legacy givers and helping to ensure legacies left to the Royal Ballet and Opera are administered sensitively and recorded robustly.

Our ideal candidate will be able to handle sensitive and sometimes difficult conversations in an empathetic and diplomatic manner. They will have excellent communication skills and will be confident operating in a small team with a growing remit. They will be able to demonstrate:

• Experience of working with Legacy giving and administration
• Experience of databases and MS Office (Access, Word and Excel)
• The ability to promote RBO legacy giving and gain knowledge of products and services in a relatively short period of time
• Consistent high level of customer care and responsiveness
• Strong organisational and administrative skills with a logical and methodical approach to work

Possession of or interest in working towards an ILM (Institiute of Legacy Management) qualification will be highly regarded, as will a working knowledge of CRM systems (we use Tessitura) so please do reference this in your application.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.