Description
Mortgage Support Assistant
Job Type: Full-time, Permanent (35 hours per week)
Salary: £23,000 – £25,000 per annum
HL Partnership is the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location.
Due to continued growth, we are looking to expand our network support team at our head office in Leicester.
The role:
Getting the right outcome for customers is at the heart of what we do. The main aim of the role is therefore to support our members in the network so that they can achieve this.
Ideally you will have experience in the mortgage/financial services industry and will be looking to gain your CeMap qualification.
Providing first line support to the network, you will assist with product issues as well as support on internal systems. Full training will be given to enable you to resolve any questions or signpost them on to the relevant department.
Experience in working under pressure, prioritising, and working to deadlines is essential. This is a real opportunity for anyone looking to continue their career in mortgages.
Competent IT skills including Microsoft Office Suite i.e. Excel, Word etc. are essential, as is an eye for detail.
Other key tasks include:
Undertake system demonstrations via the telephone or via Teams.
Maintain accurate records on the database.
Liaise with colleagues to maintain product knowledge.
Research and keep updated on industry developments.
As we are a non-sponsoring Company, you must already have the right to work in the UK.
Benefits:
Company pension
Health & wellbeing programme
Sick pay
Options to buy/sell holiday
Apply today with an up-to-date CV
