Description

About Nordoff and Robbins

We stand for music and believe in the value of music for all people in our society. Every day we use the power of music to enrich the lives of people affected by life-limiting illness, trauma, isolation, social exclusion or disability.

Our goal is to bring more people together through the power of music. We can only do this if we pioneer creative new approaches to marketing, communications and digital that help us engage more people and grow our fundraising.

We need courageous, curious, agile, innovative change makers and music lovers like you to make this happen. This role is your chance to help us achieve our ambitious goal of transforming more people’s lives through music.

The culture

If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together and collectively come to work with strong backs, soft fronts and wild hearts, we could be your next team.

Could this be the place for you?

If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!

About the role

Music Services is the delivery arm of Nordoff & Robbins and encompasses the provision of music therapy and related activities including education, training and research.

The Music Services Administrator will be based on-site at our Newcastle centre 4 days per week and will work closely with the North East and Yorkshire and East Midlands Regional Managers as well as alongside other Music Services Administrators to ensure that the admin function is well run, organised, efficient and effective, and that clients, visitors and callers have a positive experience when they spend time with us. Many of our clients lead challenging lives and include vulnerable children and adults.

We are also looking for you to:

· Be a confident, clear, honest communicator, able to speak to a variety of internal and external stakeholders.

· Have a collaborative work ethic and ability to engage positively with all stakeholders.

· Have a professional approach and ability to work without close supervision.

· Produce work with accuracy, diligence and attention to detail.

· Effectively use Microsoft Office (Outlook, Word, Excel)

· Be mission led and values driven, putting the client front and centre of what we do.

· Be flexible, adaptable, proactive, thoughtful, decisive and recognise opportunities for improvement and share these with the team.

If you like a varied role and have a real interest in and enthusiasm for Music Therapy and the difference it can make to vulnerable people, this could be just the job for you. You will need to be able to work cross-organisationally with colleagues in all areas of the charity to help bring awareness of our mission, vision and achievements to the world.

What we offer

The three best things about the job (in our humble opinion):

1. You will be witnessing examples of the impact of music therapy continually, as you engage with 10 therapists in the team and develop an understanding of how music therapy services function in a wide range of settings.

2. You will be fully supported as you learn and develop in the role and able to learn from very experienced colleagues.

3. You will have regular face to face interactions with the clients, their families and carers who benefit from our services.

Benefits include:

· A salary of £22,478.72 per annum pro rata

· Fixed term maternity leave contract

· Part time position working 4 days (32 hours) per week on-site (Wednesday, Thursday, Friday and Saturday)

· Pension scheme

· 31 days annual leave plus bank holidays (pro rata)

· Salary sacrifice benefits including cycle to work.

· Employee Assistance Programme (EAP)

· A true People First charity with training and career development as part of our core

· An inclusive culture – and lots of music!

We are proud to have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles that we all commit to:

1: ACCESSIBLE TO ALL

Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff and Robbins.

2: PROVIDING EQUITY OF OPPORTUNITY

Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need

3: DIVERSE ENGAGEMENT

Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.

4: BE FREE FROM DISCRIMINATION

To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of N&R as an organisation and those who represent it and to provide channels for them to do so safely.

5: BE VIGILENT, PROACTIVE AND RESPONSIVE To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students