Night Reception Supervisor

The world is yours with Meli

Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About INNSiDE Liverpool

British style, contemporary architecture and Spanish hospitality combine to perfection in this city hotel in the heart of downtown Liverpool. Lively Castle Street and Liverpool Town Hall are just a stones throw from the hotel. The refined design, services and facilities in this extraordinary hotel reflect all the energy and vitality of this dynamic city.

Night Reception Supervisor – Full time at £26,990 plus commission on upsells

We are looking for a Night Reception Supervisor to join our team and ensure a seamless, high-quality guest experience throughout the night. This role supports the Night Manager and steps in during their absence, playing a key part in the safety, security, and satisfaction of our guests.

Responsibilities will include, but are not limited to:

• Oversee night reception operations and support the Night Manager

• Deliver smooth check-ins/outs and handle guest enquiries with professionalism

• Ensure high service standards and support team training and development

• Conduct nightly security checks and respond to any incidents

• Accurately complete night audits and handle payments per hotel policies

• Promote Meli Rewards and upsell hotel services

• Communicate effectively across shifts and with day teams

What Were Looking For:

• Previous experience in hotel reception or front office, ideally in a supervisory capacity

• Strong customer service and communication skills

• Ability to stay calm under pressure and handle overnight operations confidently

• A team player with a hands-on approach and eye for detail

The successful candidate must already have eligibility to work in the UK.

Join us and be part of a global hospitality brand that values excellence, development, and a warm guest experienceeven after dark.

Because belonging to the great Meli family is being VIP

Holidays:28 days holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus:£500 (subject to successfully completed 6 months probation)

Discounted dental and health cover with HSF

Travel & Food discounts:excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform

Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

High street discounts:with Perks at Work

At Meli we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meli Hotels International, we are committedtoequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitmenttoequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present“. Thanks to all our collaborators, we make it possible.

If you want to beVery Inspiring People, follow us on:

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