Operations Manager

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our Preston office covering the Lancashire area, once you have completed training & probation period you can apply for hybrid working, all travel costs to and from appointments from your office base will be reimbursed.

As an Operations Manager you will:

• Ensure the delivery of excellent services for victims according to KPIs and within the terms and conditions of the domestic abuse contract agreements
• Accountable for the performance of the service against business plans and performance standards, including compliance with all internal and external standards codes of practice and all legislative requirements.
• Identify potential problems and feed into risk registers and issue logs that may affect the service or its stakeholders and provide effective solutions.
• Responsible for the line management of team members including responsibility for recruitment, training completion, performance management and monitoring, continued support and guidance and implementing all relevant VS policies and procedures.
• Develop and maintain effective relationships with key external partners and stakeholders to develop and improve the service. Regular attendance at contract monitoring meetings and update on areas of responsibility.
• Support the Senior Operations Manager to identify opportunities and develop services in line with local identified need.

You will need to:

• Undergraduate degree or relevant professional qualification such as ILM level 5 or above or extensive experience in a supervisory role with budget management and target driven.
• Knowledge and understanding of government policy related to domestic abuse victims and the Criminal justice system and the impact of crime on victims and witnesses.
• Experience and knowledge of domestic abuse voluntary and statutory agencies, particularly in the criminal justice, health and social care sector.
• Knowledge and understanding of safeguarding practice and legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments.
• A proven track record of successful delivery of domestic abuse services
• Experience of leading and managing people who work in different ways
• Experience of leadership and management and implementation of change management processes.
• Able to manage a demanding work load and balance numerous demands both effectively and efficiently
• Ability to work effectively and collaboratively with partner agencies
• Demonstrate commitment to an organisation’s values, sense of purpose and commitment to ensure equality of opportunity and inclusion
• Ability to interpret quantitative and qualitative data and use it to effectively produce reports

This role will involve travel between offices therefore a driving licence is a essential requirement of the role.

Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.