Description
Our international client requires an experienced Warehouse/Logistics Operative/Workshop Repair Technician to join their team on a temp to permanent basis
Fluent or native written and spoken English – essential
Experience in an engineering, workshop, or technical repair environment – desirable
Basic MS Office skills – desirable
GCSE (or equivalent) in Math, English – desirable
Experience in a high-pressure, fluid environment – desirable
Person / Team Fit
Team player with excellent verbal skills and a keen eye for detail
Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind
Adaptable and resilient
Warehouse / Logistics Operative Duties:
Picking orders based on picking lists provided
Creating consignments for shipment via couriers or by Company personnel
Performing stock counts
Keeping the warehouse clean and maintaining good order
Receiving goods and checking products against delivery notes to ensure complete orders are received
Delivery of replacement luggage to airport locations using Company vehicles
After appropriate training, forklift operation
After appropriate training, assessment of received luggage for repair/replacement (aviation claims)
Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
Ad hoc, but reasonable, requests from supervisors or management, or clients
Key Accountabilities
Picking of orders by picking lists
Ensuring the correct product is assigned to the consignment
Ensuring the correct delivery address is used
Ensuring that the consignment is ready for the allotted collection/delivery time
Measurement Indicators (success criteria)
Zero errors reported by the wider business
Customers reporting:
Incorrect item delivered, or item delivered to the wrong place, or item not received on expected date/time
Reception of goods in
Checking of delivered/received products against packing/delivery notes to ensure complete consignments are received
Refusal of incomplete or damaged consignments
Pass on the checked and verified packing/delivery notes to the appropriate person/department for reconciliation
Orders made match stock received, or consignments are refused
No damaged items (new) received
Internal party communicated with (who & how – convey, adapt, influence, negotiate)
Identification of and reporting of low-stock items, conveying the information to the Warehouse Supervisor and/or Management
Adapting to the peaks and troughs of the airline-influenced operation to take advantage of natural ‘lulls’ to perform housekeeping duties
Reporting of Service Failures
To provide an accurate report on any service failure by a supplier to the line manager
External party communicated with (who & how – convey, adapt, influence, negotiate)
Discussing replacement luggage requirements with airline / handling agent Baggage Services teams at the airport during delivery, influencing requirements by current stock holding
Supervision of onsite behaviour of the supplier
Maintaining the security of the warehouse by challenging non-employees
Skills/experience
Fluent or native written and spoken English – essential
Basic MS Office skills – desirable
Full, clean driving licence
Must qualify for an Airport Airside ID (complete 5-year referencing, including criminal record check)
Person / Team Fit
Team player with excellent verbal skills and a keen eye for detail
Able to work under pressure
Adaptable and resilient
Physically fit and able to perform manual lifting
Workshop Repair Technician Duties:
Assessment of luggage to ascertain:
Whether the item is genuine
Whether the item can be repaired in line with manufacturer standards
The level of repair needed to satisfy the customer/client’s request
Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients, and Management team as needed
Inform Workshop Supervisors when parts orders are required or when the stock of parts falls below the minimum reorder level
Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction
Follow up on and complete repairs of luggage that is awaiting parts
Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action
Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
Ad hoc, but reasonable, requests from supervisors or management or client
Interested? Please Apply
