Optical Assistant

Optical Assistant

Location: Edinburgh, EH16 4BG
Salary: £22,000 + Benefits
Contract: Permanent, Full time
Hours: Monday – Friday 9am – 5pm

Benefits:

4 weeks holiday plus bank holidays (We close between Christmas and New Year)
No weekends!
Relaxed and friendly environment
No sales pressure
Free parking outside
Discounted rates for staff

About us:

At iSee Opticians we pride ourselves on asking you the patient what you want from your vision, and then going about the task of fulfilling your visual needs.

Our highly skilled optometrists will thoroughly examine your eyes not just to determine your prescription, but to ensure that your eyes are healthy.

At the end of the examination, they will advise you on the best type of lens for your needs and pass you on to the advisor.

At this point you will be helped to choose the best design of frame for your prescription and your style, and finalise the lens choice based on the discussion you had with the optometrist.

We are aware that each person has a budget in mind for their eyecare, and as always try to dispense spectacles that are stylish, technically accurate and suit your budget, whatever that is.

Optical Assistant – Job Purpose:

As our Optical Assistant your main purpose is to support optometrists and the wider team in an optometry practice by delivering excellent customer service, assisting with administrative tasks, and helping patients with eyewear selections.

Our Optical Assistants play a crucial role in ensuring a smooth and positive experience for customers, providing guidance on frame styles, lens types, and basic eye care, while also managing appointments, record-keeping, and product inventory.

Optical Assistant – Main Responsibilities:

Customer Service: Greeting and assisting customers, understanding their needs and providing product information.
Supporting Eye Exams: Preparing customers for eye examinations, performing basic pre-testing tasks and ensuring patients are comfortable and informed.
Product Knowledge: Providing expert advice on lens types, frame materials, coatings and maintenance.
Administration: Managing appointment scheduling, processing sales transactions, maintaining patient records, and handling insurance claims.
Technical Support and Frame Adjustments: Measure customers for lenses, assisting with fitting frames, making minor adjustments and performing basic repairs to ensure a comfortable fit.
Processing Payments: Handle different payment methods, such as cash, credit/debit cards, checks and insurance payments.

Optical Assistant – Knowledge, Skills & Experience:

The ideal candidate will have experience in a similar customer-facing role, ideally within retail, hospitality or healthcare.

Glazing experience (would be an advantage)
Excellent interpersonal skills to be able to provide a warm, professional service and to build positive relationships with patients
Attention to detail
Strong organisational skills

If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.

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