Description

Job Title: Peer Support Coordinator

Reporting To: Peer Support Team Leader

Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)

Contract: Full Time, Permanent

Salary: £24,000 per annum

Benefits:

  • Enhanced policies including 25 days annual leave per year, plus public holidays;
  • Company electronic devices;
  • Competitive pension;
  • Remote and flexible working;
  • Excellent opportunities for training and career progression.

Closing date: 12th January 2025

Job purpose: To manage the delivery of a volunteer-led, one-to-one Peer Support service providing
emotional support, peer support and appropriate signposting and resources

Key Responsibilities

  • Supporting The Mix’ volunteer body to deliver high quality one-to-one support services safely and efficiently
  • Overseeing appropriate risk assessment and making decisions about when to breach confidentiality and provide relevant information to the police
  • Assisting with the running and development of shift support and on-going training for Peer Support Volunteers
  • Overseeing effective shift management including matching volunteers to service users based on
    lived experience
  • Ensuring appropriate training and development of volunteers with our Youth Engagement Team
  • Ensuring implementation of relevant policies and procedures, so services are delivered to the highest quality
  • Contributing data analysis to ensure services continuously respond to service user needs
  • Quality assurance of volunteers on the Peer Support Service
  • Supporting reflective practice, self-care and a culture of continuous development
  • Volunteer Management including regular check-ins and development of volunteers
  • Resolving operational issues in the delivery of one-to-one support services
  • Supporting coordination of the management of regular and or concerning contacts
  • Providing one-to-one Peer Support sessions as required
  • Engaging volunteers on shift to create a meaningful, engaging and positive experience in the Peer Support Space
  • Supporting volunteers with tech and troubleshooting as required

Person Specification

Essential

  • Experience or interest in delivering support services via digital channels
  • Lived experience of mental health needs and/or being part of a marginalised/protected community and/or having supported someone with this and/or having used services directly
  • Lived experience of navigating issues such as bullying, relationship breakdowns, navigating exams and the education system, being a young carer, etc
  • Passionate about supporting people who might be experiencing issues such as sociological, emotional or financial distress
  • Experience of delivering support services to under 25s
  • Ability to manage multiple tasks simultaneously, to work flexibly and to work calmly under pressure
  • Ability to maintain effective boundaries while delivering a service with empathy
  • Ability to carry out objective risk assessments, liaising with emergency services as needed
  • Strong demonstrable interest in the issues which affect young people
  • Proven ability to deliver continuous improvement to services in response to service user need
  • Understanding of how to retain, train, motivate and develop volunteers
  • Good understanding of safeguarding, confidentiality and safe working practices
  • Self-starter with the ability to work on own initiative and as an active team member
  • Excellent written and oral communication skills

Desirable

  • Passionate about supporting young people with the tools, resources and skills to harness their own recovery through resilience building
  • Line management or volunteer management experience
  • Experience of multi-channel support services including email and webchat
  • Experience of using Salesforce or equivalent VOIP/CRM systems
  • Project management experience

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.