Description

Peer Support Operations Manager

Grade & Salary: PO2 SP 37, £37,888 per annum
Hours: Full-Time: 37.5 hours per week
Contract Type: Two-Year Fixed Term
Location: Hybrid; based at Kensington & Chelsea hubs, Monck St, GWS, and other community spaces in Harrow and Hillingdon
Reports to: Head of Community Services

Are you passionate about the power of lived experience in transforming mental health services?

As an organisation, we’re dedicated to creating a culture where mental health challenges are met with understanding, compassion, and innovative solutions. As Peer Support Operations Manager, you will oversee and develop a range of peer support services, ensuring that they deliver meaningful outcomes for people with mental health conditions. This is a pivotal role, combining operational management, staff support, and strategic development. If you are ready to make a lasting impact in mental health, we would love to hear from you. As the Peer Support Operations Manager, you will lead a team of Senior Peer Support Workers and Peer Support Workers to deliver high-quality services across various settings, including community and inpatient environments. The ideal candidate will be able to manage dispersed teams, work with diverse partners, and ensure the successful delivery of impactful peer support programmes. You will manage multiple workstreams, build strong relationships with NHS and community partners, and ensure services meet key performance indicators (KPIs).

You will:

  • Lead the development and delivery of innovative peer support services for people with severe or enduring mental health conditions.
  • Support staff to deliver impactful peer support sessions and manage safeguarding and risk.
  • Use your own lived experience of mental health challenges to inform service delivery and foster empathy.
  • Build strong partnerships with NHS trusts and local community organisations to ensure integrated and holistic support.
  • Oversee service monitoring, evaluation, and reporting, ensuring accountability and continuous improvement.

Why join us?

  • Lead a service that values lived experience as a vital part of recovery.
  • Be part of an organisation committed to mental health innovation and inclusivity.
  • Work with a collaborative team dedicated to supporting mental health in the community.
  • Access tailored training and development opportunities to grow your skills.
  • Play a key role in shaping the future of mental health peer support across London.


Benefits:

  • Hybrid-working if nature of role permits
  • Learning and development opportunities
  • Cycle to work scheme (interest free lone paid back 12 months period)
  • Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
  • Free eye test
  • Flexible working
  • Interest free loan, those in financial hardship

REF-218286