Description

We are currently recruiting for Quality Executives to join our Quality Team at City and Guilds!

We have a permanent opportunity, based out of our Wakefield or Warrington office and two Fixed Term (12 month) contracts that must be based out of our Wakefield office.

We are looking for enthusiastic individuals, with excellent customer service and IT skills who would love to join our well-established organisation: City & Guilds.

  • This role perfectly suits candidates with experience from highly regulated organisations and education sectors but equally it can work well for ambitious, proactive individuals with previous experience from various customer facing roles. We welcome applicants from all backgrounds who can see how their transferable skills will fit into the role.
  • Our diverse teams are full of different personalities and backgrounds, so these are great opportunities for you to develop your career.

You will be working on a hybrid basis with a mix of home and office, 3 days a week in the office, 2 days working from home. However, in the month of June you would need to be in the office for the full 5 days.

About the role

  • Guide customers from onboarding to ongoing support, handling queries effectively.
  • Take ownership of customer issues and ensure positive resolutions.
  • Identify and mitigate risks across customers, products, and services.
  • Make informed choices that balance customer and business needs.
  • Work with teams across the business to support customer growth and retention.
  • Report and support investigations into any compliance concerns.
  • Continuously enhance internal processes.
  • Assist Centres with self-assessment and quality standards.
  • Lead or contribute to key team projects.

About you

  • Excellent communication skills (written and verbal).
  • Ability to adapt and prioritise tasks
  • Strong IT skills (MS Office proficiency).
  • Understanding of regulatory and business needs.
  • A proactive, problem-solving mindset.
  • Organisational skills and attention to detail.
  • Confidence to challenge and suggest improvements.
  • Ability to work independently and in a team.

You do not need to have previous experience from a Quality department,but we are looking for commercially aware candidates who will be able to learn and understand bothRegulatory and Business Requirements.

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