Description
Receptionist for a Coworking Space in Cambridge (CB4)
Mantle Space Limited is a forward-thinking flexible office operator based in Stansted, with operations across Eastern and South-Eastern England.
Our focus is on providing exceptional customer care and creating a healthier workspace for our clients. With beautifully designed interiors, 24/7 access, and enhanced cleaning protocols, we prioritise both body and mind.
The Bradfield Centre is a premier tech hub located on Cambridge Science Park.Our aim is to attract ambitious like-minded entrepreneurs from both Cambridge and around the world; co-locate them in scalable, state-of-the-art facilities; immerse them in a vibrant, collaborative, and inclusive culture; whilst connecting them to investors and other support organisations to help them grow.
We are looking for a Full Time Receptionist to join our dynamic team. The hours are 8am until 5pm Monday to Friday. Interested in Science and Tech is essential.
Job Description
The purpose of the role is to provide a positive first impression of the Business Centre and ensure that phone calls are answered promptly and professionally. The Receptionist will welcome visitors, handle complaints and always deliver a high standard of customer service.
Duties and Responsibilities
Customer Service and Client Satisfaction;
- To welcome and receive clients and visitors in a friendly and responsive manner ensuring that they receive a positive first impression.
- To act as an ambassador for the company and its services and make recommendations for improvements and potential revenue opportunities to support occupancy targets.
- To ensure that high levels of customer service are always achieved.
- To handle complaints with courtesy and refer more serious issues to the General Manager.
- To ensure timely feedback to customers as appropriate.
- To assist colleagues in the delivery of outstanding client care and service standards.
Administration
- To answer and announce all calls efficiently and courteously in line with company policy and procedures.
- To ensure that incoming and out-going post and parcels are sorted/franked, and that clients are alerted accordingly.
- To ensure that the CRM systems are always kept up to date, including an awareness of any changes within centre clients company structure, employees, working hours.
- To ensure that all services provided are appropriately logged in Kube.
- To report any maintenance issues to the General Manager.
- To actively promote the company to visitors/callers to help achieve occupancy level targets.
Meeting Rooms
- To book and administer meeting rooms using Kube.
- To ensure that housekeeping is of the highest standard. Specifically, that the reception and meeting room areas are well maintained, kept neat, tidy and well presented at all times.
- To ensure that meeting rooms are always set up in accordance with company standards. Branded items such as pens and notepads may be required.
- To ensure that all centre staff are aware of meeting room bookings (and any special facility or staff requirements) for the coming week.
Health and Safety
- To be aware of individual responsibility in relation to Health and Safety of self and others in the workplace and to adhere to the companys Health and Safety policy and procedures.
General
- To always maintain a professional relationship with colleagues and clients and ensure confidentiality and security of the clients and company business information
- To carry out such duties as may be reasonably requested from time to time in addition to the main duties associated with the position
- To be aware of and comply with all relevant policies and procedures
- To uphold safe and efficient workplace policies and practices
- To undertake supervision and training
- To commit to working within a framework that encourages equality of opportunity and diversity
- To be supportive of the company goals
- To be aware that you may be required to travel to other locations to attend meetings and to provide such duties as may be reasonably requested from time to time in addition to the main duties associated with the position.
- Punctuality: You should be at your post and ready to answer calls at your start time. If meetings have been booked, you may need to be present earlier or later than your usual working hours.
- Appearance: smart and professional
If you think this is the job for you and youre ready to join the team, get in touch wed love to meet you.
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