Description
Receptionist – Medical *Advertised by OA West End
Join our client, a dynamic and patient-focused organisation, as a Receptionist! We are seeking an enthusiastic individual who thrives in a busy environment and is dedicated to providing exceptional customer service. If you are a friendly and organised person with a passion for helping others, we would love to hear from you!
Job title: Receptionist
Industry: Medical
Salary: £23,000 – £25,000
Responsibilities:
As a Receptionist, you will be the first point of contact for our patients. Your key duties will include:
Delivering a warm, professional welcome to all patients upon arrival.
Booking appointments in accordance with our patient booking guidelines, ensuring efficiency and accuracy.
Providing patients with essential information regarding time, date, location, consultation costs, and any additional expenses.
Managing daily administrative tasks, including answering calls, responding to correspondence, and handling sensitive patient information with care.
Keeping the appointment schedule up to date and accurately informing all team members of any changes.
Keeping customers informed of any delays to ensure transparency and maintain trust.
Preparing and serving teas, coffees, and refreshments as needed.
Following up to ensure all necessary forms are completed and submitted properly.
Timely preparation and sending of referral letters.
Maintaining a neat and tidy waiting area to create a welcoming environment.
Updating patient data and records through scanning and uploading documents.Qualifications and Skills:
To excel in this role, you should possess the following qualifications:
Previous experience as a Receptionist, preferably in the medical sector.
Exceptional communication and interpersonal skills, both verbal and written.
Proficiency in computer skills, particularly MS Office (Word, Excel).
Strong organisational skills with the ability to multitask and prioritise tasks effectively.
Keen attention to detail and accuracy in data entry and record-keeping.
Ability to work autonomously as well as collaboratively within a team.
Experience in private healthcare is a plus.
Well-organised, punctual, and detail-oriented.
Understanding of confidentiality ethics is essential.
A customer-focused, kind, and courteous demeanour, with a supportive attitude towards team members.
Flexibility to adapt to new responsibilities as required.Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
