Description
Beannchor Central Reservations is seeking a dedicated and detail-oriented Reservations Coordinator to join our growing team. In this role, you will manage the reservations for two of our premier properties: The Merchant Hotel and Bullitt. About the Properties The Merchant Hotel: A prestigious 5 AA Red Star property featuring 63 luxurious bedrooms. Bullitt Hotel: An urban, city-centre property with 74 contemporary rooms. Job Details Rate of Pay: disclosed at interview Positions Available: Full-Time 40 hours Location: Our office is conveniently located on High Street, providing easy access to bus and train routes. Key Responsibilities As a Reservations Coordinator, you will: Manage Reservations: Oversee bedroom bookings and dining requests for The Merchant and Bullitt Hotels. Deliver Exceptional Service: Maintain our high customer service standards while handling calls and emails. Multi-tasking and Prioritisation: Efficiently manage tasks and prioritise work based on business needs. Process Reservations: Handle reservations through various channels, including phone, email, and online platforms. Ensure Accuracy: Process all customer requests with precision and attention to detail. Stay Informed: Be knowledgeable about hotel facilities, room rates, and available packages. What Were Looking For Customer Service Enthusiast: A passion for delivering outstanding customer experiences. IT Proficiency: Strong IT skills, including experience with MS Office, Excel, and Outlook. Effective Communication: Excellent verbal and written communication skills. Sales Confidence: Comfortable upselling products and services. Attention to Detail: Methodical approach with high attention to detail. Listening Skills: Exceptional listening and understanding of customer needs. Relevant Experience: Previous experience in Hotels, Tourism, Travel Agencies, or an administrative role is advantageous. Why Join Us? Be part of the dynamic team launching our Central Reservations Department, where you'll have the opportunity to work with two unique hotels and diverse clientele. We offer a vibrant working environment with ample opportunities for growth and development. Hours of Operation Weekdays: 8:00 AM to 7:00 PM (Monday to Friday) Weekends: 10:00 AM to 6:00 PM (Saturday and Sunday) Rotation: Typically, youll work 1 in 4 weekends, depending on business needs. Rota is issued 4 weeks at a time to allow for a work life balance. Benefits Competitive Salary 29 Days Holiday Paid Overtime Flexible Rota: To accommodate personal requests. Training Opportunities: Access to in-house and online training courses. Staff Discounts: Including friends and family rates at our properties. Exclusive Experiences: Enjoy an overnight stay with dinner in each hotel. Ready to Apply? Take the next step in your career and apply today! Applications close on Tuesday 6th May 2025. Dont miss the chance to be part of The Merchant Hotel and Bullitt Hotel in Belfast, where youll create unforgettable experiences for our guests every day. We look forward to welcoming you to our team! If you have any questions, please email our Reservations Manager #INDOTH #Reservations #ReservationistCoordinator #Reservationist #HotelReservations Benefits: Competitive Salary
