Resident Experience Coordinator

Leicester – Part Time 20 hrs

Monday, Wednesday, Saturday and Sunday: 10.30am until 4.00pm (Week 1-3)

Monday: 10.30am until 4.00pm, Wednesday and Friday: 9.00am until 5.00pm (Week 4)

The Company

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.

We’re all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!

We take pride in the service we provide as well as building a collaborative culture internally.

So, who are we looking for?

Someone looking for a part-time role in an exciting new site in Leicester with 100 lettable units, working closely with the Resident Experience Manager to deliver outstanding customer service.

You will be a confident customer service-led individual, who understands how to deliver exceptional service. You will know how to create a welcoming and inclusive environment for all residents and have the ability to address concerns and prioritise your day’s events.

You will be a champion for maintain high standards of site presentation, customer communication and resident safety.

And what will you be doing?

No two days are the same, but the below gives you a flavour of some of the tasks you’d typically be involved with. Even if you can’t tick everything off from the list below but think you’ve got what it takes, we’d be keen for you to apply:

• Enhance the living experience of residents by implementing a Residents Engagement Programme
• Cover the reception desk and respond to resident queries efficiently.
• Work with Central Services & third-party agents to maximise occupancy.
• Implement and support resident retention strategies.
• Ensuring that the properties are presented to the required standard and undertaking ad-hoc and emergency/incident response cleaning as required.
• Providing day to day support for all aspects of the accommodation management, including the housekeeping, sales, and administration teams.
• To maintain an up-to-date record of all events/incidents on the complex and report to the Resident Experience Manager as necessary and in the cases of serious incidents, immediately.
• Assisting with incident response including power and fire alarm activations and evacuations.
• Contributing to the delivery of the success of the accommodation, including but not limited to, safe buildings, compliance, customer satisfaction and sales.
• Making regular Building Patrols as required to identify, rectify, and report safety hazards, risks, or safety related issues.
• Welcoming visitors to the properties, ensuring relevant security and identity checks are carried out.
• Dealing with any property related issues in a timely manner, following up on any unresolved matters and engaging with other colleagues and Management when necessary.
• Assisting all customers in a professional and courteous manner, communicating effectively both face to face and on the telephone, showing empathy and responding with urgency to customer requests.
• Create an online presence on social media channels in line with brand guidelines.
• Effectively maintain your site in line with set KPIs

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• Health and Wellbeing: We all know how important health is, and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority.
• Rest and Adventure: Enjoy 25 days (Pro Rata) of holiday allowance plus bank holidays! Whether you need to rest and recharge or seek new adventures like storming up a mountain, we want you to have the time to do what thrills you.
• Future Security: National surveys show that pensions are a top priority for employees. That’s why we offer an enhanced pension scheme with a 5% match after a year, helping you secure your future.
• Celebrate Your Day: Take an extra day off on us for your birthday! Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave.
• Looking After You: Company sick pay increases with your length of service, because your wellbeing matters to us.
• Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that’s gaining your professional membership or taking a course that will help you with your role. We even have a physical academy here, dedicated to developing your skills.
• Your Wellbeing Matters: We understand the importance of mental health and its impact on your overall wellbeing. That’s why we offer 24/7 mental health support and complementary counselling sessions. Additionally, we’ve created a dedicated space called the Zen Den where you can take a break, pray or just have time to regroup.
• Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about.
• Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways, from a cheeky mid week Nandos, a shopping spree or health-focused rewards! It’s your choice how you spend your monthly perks.

At Centrick inclusivity and diversity aren’t just words to us—they’re the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.

We are all unique and we want to help you shine during the interview process. If there’s anything we can do to make you more comfortable or confident, just let us know. We’re here to help you show off your best self!

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