Sales Assistant

Would you like to be part of a retail team that are community based,offeramazing choice and genuine sustainability?

Look no further join us as a Sales Assistant in Lytham.

This is apart timerole working 13hours a week in one of our busyclothing stores.Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

Youll join the team on a permanent contract.

What does this role involve?

As a Sales Assistant youll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, were looking for someone who will deliver a first class customer service experience. Its a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charitys mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• As a Keyholder, youll be the go-to person when there isnt a manager on duty, keeping the store running and ensuring our customers have a great experience. Youll need to be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involvemoving a high volume of donation bags.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

• Previous retail experience isnt essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• Youll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
• Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
• Attention to detail in everything you do
• Positive, creative, confident, customer service focussed and passionate about sustainability
• Youll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.

Whats important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy,Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave(plus the option sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

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