Description
SF Recruitment have partnered with an organisation in Halesowen who are looking to recruit an experienced sales professional on a permanent basis. Salary: £26k plus bonus Hours: Monday to Friday 9am-5pm, 30 minute lunch break Sales Overview – to increase revenue, growth and market share by developing and implementing sales strategies Develops and implements sales initiatives to sell specific products or product lines Presents sales reports (budges / forecasts etc) and compiles relevant monthly summary reports Builds, maintains and monitors relationships with the Company’s key accounts, communicating with them regularly including visits Develops a plan for customer development in terms of timeline, targets and monthly achievements Develops overseas distribution networks Develops Company exhibition plan Monitors and evaluates data to identify trends and implements relevant initiatives Liaises with other team members to keep abreast of marketing initiatives and new product development Manages a team of dedicated Sales / Customer Service Administrators, and Human Resources & Customer Care Administrator to ensure they adhere to and comply with Company policies and procedures related to Sales and Customer Service Monitors and reviews customer contact (calls, messages etc) to ensure a quality performance and ensures that all communications are accurate and concise Ensures SLA’s are achieved by all Deal with any escalated customer matters in conjunction with the MD and report weekly to the Managing Director Engages with customers to obtain customer feedback to ensure satisfaction and loyalty Updates team members regarding new products, services, policies and procedures Ensures continuous improvement throughout and trains and motivates team members Assists with employee relations in terms of recruitment, staff rotas, performance, welfare, communication, involvement, probation, induction, performance reviews and dispute resolution in conjunction with the Human Resources team Health, safety and environmental management within area of responsibility To develop employees within all areas of responsibility in line with objectives / KPI’s Completion of all necessary documentation on time and in full