Description
JOB TITLE: Post Sales Support Administrator (6 month FTC)
SALARY: £23,400 + £1.000 bonus pro rata
LOCATION: Nottingham
SETTING: Office based with two days a week working from home
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.
We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
An exciting opportunity has arisen for an Administrator based in the team. This is a fixed term contract for six months. The Administrator will provide efficient and effective end-to-end administrative support for the relevant Sales Business Units to help achieve the overall departmental KPI/SLA/Targets.
Commutable locations:
Nottingham, Derby, Leicester
Job Specification: Post Sales Support Administrator
The responsibilities include, but are not limited to:
Order Fulfilment – Once orders are processed by the Sales Support Team deal with suppliers to ensure customers are kept up to date on their order status and guarantee orders can be fulfilled to delivery in an optimum time frame with accuracy and clarity
Communication – Answering calls from and dealing with all internal and external telephone contacts to the Sales Team in a professional and courteous manner
Communicate in an effective and timely manner with all relevant stakeholders (internal and external) using different methods – telephone, emails and other implemented technologies (i.e. Chat)
Providing a full and comprehensive end-to-end administrative co-ordination for all orders received including Order Fulfilment Processing, Back Order Management and Reporting
Requirements: Post Sales Support Administrator
The ideal candidate will have a mixture of some office-based administration experience as well as customer service experience, other requirements include:
Experience of working under pressure and to deadlines
Experience of working in a team environment with shared goals
Aware of customer services techniques for ensuring that full account is taken of customer’s real and stated needs
Interpersonal and communication skills with the ability to liaise on all levels of the business
We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
We are also proud to be a Disability Confident Level 2 Employer which means that we are committed to inclusive and accessible recruitment practices, ensuring that individuals with disabilities are given equal opportunities to thrive in our workplace. As part of our commitment, we participate in the Guaranteed Interview Scheme, which guarantees an interview to any candidate with a disability who meets the minimum criteria for the role. Join us and be part of a diverse and supportive team where your skills and talents are valued.
If you have any such requirements, please do not hesitate to contact us on our email which is where we will be happy to action your requests.
Keywords: Administrator, Administration, Office Administrator, Word, Excel, PowerPoint, Sales Support, Post Sales
