An ambitious, fast paced and growing company based in Aylesbury who pride themselves on delivering top-quality service are currently recruiting for a permanent Product Specialist.
This is a full time permanent position.
Monday to Friday 9:00am – 5:00pm
Company benefits to include: 22 days holiday plus 8 bank holidays, Pension scheme Free car parking.
Role and ResponsibilitiesImmediate
- Learn the functionalities of Sage for Education Software
- Work with the support team and assist with incoming support calls
- Work with the Implementation team and assist with training and consultancy
- Sage software support to our Customers via phone and teamviewer
- Create and deliver standard and bespoke training at the correct level and pace for users
- Project Manage implementation of Sage for Education software from sale to go-live. Includes tasks such as layouts, data imports, training etc
- Provide product support to the Technical Team
- Managing the customer expectations and delivery of the software
- Provide onsite and online software demonstrations
- Project Manage implementation of Sage for Education software from sale to go-live. Includes tasks such as layouts, data imports, training etc.
- Be aware of Academy legislation, the reporting that is required and their structures while having an empathetic approach to dealing with the people working within them.
Skills and abilities
- Broad knowledge of Sage for Education
- Knowledge of standard Accounting practices
- Confidently present our products to our audience
- Ability to translate complex business requirements down to the essential technical requirements
- The requirement to learn other skills to support colleagues and respond to the changing nature of the business
- Effective time management
- Excellent communication and customer facing skills
- The ability to listen and identify customer and business needs while building a rapport
- Ability to prioritise workload
- Proactive approach to projects
- Flexibility to meet site visit requirements
Please apply now if interested and suitable as their recruiting for this immediately!