Description

Job Title: Contracts Manager / Job Scheduler
Location: Ongar, Essex
Salary: £28,000 £30,000 (plus on-call bonus of £125 per weekend day)
Hours: Monday to Friday, 08:00 17:00
On-Call: 1 evening per week and 1 weekend day per month
Office Ratio: 100% office-based
Job Type: Full-time, Permanent

About the Role:
United Drains is a specialist plumbing and drainage company based in Ongar, Essex, servicing the South of England. Due to continued expansion, we are seeking a motivated and detail-oriented Scheduler / Contracts Manager to join our professional and friendly control team.

This role is ideal for someone with experience in the drainage, plumbing, or construction industry, who thrives in a fast-paced, client-focused environment and is looking for long-term career progression.

Key Responsibilities:

  • Manage a portfolio of high-end, key commercial clients
  • Conduct monthly review meetings with clients
  • Ensure service levels and KPIs are consistently met
  • Manage a team of plumbing and drainage engineers
  • Handle a high volume of inbound and outbound calls
  • Dispatch jobs and liaise with engineers throughout the day
  • Deliver exceptional, personalised customer service
  • Handle customer queries promptly and professionally
  • Monitor job progress and update clients accordingly
  • Log all activity accurately on the company CRM system
  • Provide out-of-hours support one week per month (bonus paid)

Essential Requirements:

  • Proven experience in account management or contracts management
  • Industry knowledge of drainage, plumbing or construction
  • Strong communication and interpersonal skills
  • Excellent customer service background, including high call volumes and job dispatching
  • Ability to remain calm, professional, and tactful in all situations
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Highly organised with strong attention to detail
  • Able to multitask and prioritise in a busy office environment
  • Self-motivated, dependable, and a strong team player
  • Excellent written and verbal communication skills
  • Confidentiality and professionalism at all times
  • Strong references required

What We Offer:

  • Competitive salary with opportunity to earn more
  • Bonus for weekend on-call cover
  • 20 days annual leave plus public holidays
  • Company pension scheme
  • Free on-site parking
  • Casual dress code
  • Company events
  • Excellent career development prospects

If youre a proactive and experienced scheduler or contracts manager with a customer-first attitude, apply now to join a growing company with a strong reputation in the commercial drainage and plumbing industry.

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