Service Advisor

Job Title: Service AdvisorLocation: Chippenham, WiltshireJob Type: Full-Time, PermanentWorking Hours:- Monday to Friday: 8:00am – 6:00pm – Every second Saturday until 1:00pm Salary: £28,500 (with a monthly bonus & service plan commission)

About the Role:Actio Recruitment is supporting our automotive client in Chippenham in their search for a dedicated Service Advisor. This is a full-time role, responsible for managing customer enquiries, service bookings, and overseeing the customer journey from vehicle drop-off to handover.

Key Responsibilities:• Handle all service telephone and walk-in enquiries.• Qualify service and diagnostic needs, establishing a clear understanding with customers about the work required.• Schedule and calculate workshop capacity, ensuring accurate data entry into the service workshop loading system.• Manage the handover and administration of Customer Service Vehicles.• Clearly explain completed work to customers, ensuring their full understanding and approval.• Address any customer dissatisfaction in liaison with the department manager, following dealership procedures.

Requirements:• Strong customer service and communication skills.• Experience in a similar automotive role preferred.• Excellent organisational and time management abilities.

How to Apply: Send your CV to action recruitment or apply today!

Actio are an equal opportunities employer and a recruitment agency.