Description
40 hours per week
Shifts between 07:00 -17:00
Monday – Friday with 30-minute lunch break
Responsibilities & Duties
* To support the Contract Support Manager in the management of the Corporate Account / Call Centre ensuring the smooth running of the facility to enable the highest levels of customer service to be delivered.
* To receive and handle customer service and breakdown calls to a high professional standard
* To input jobs received from the customer into the Service Geeni system and to prioritise and assign to an engineer/contractor
* To liaise with engineer/contractors with regards to parts required and to order said parts where necessary
* To provide written and verbal customer updates for prolonged repairs and outstanding jobs
* To monitor the accuracy of job information including parts, labour and engineers notes on the Service Geeni and associated system update where relevant
* To ensure there is daily monitoring of VORs, Servicing & Work In progress to maintain compliance with contract KPI’s
* To ensure the Contractual compliance KPI’s are being met through effective management of the Thorough Inspection provider and other relevant sub-contractors.
* To ensure the highest level of accuracy with all administration tasks, other information & documents provided to Corporate Account Customers.
* To ensure all fleet management & equipment records are kept up to date via the Service Geeni system
* To support the Corporate Account management team where required with fleet management data and other administration tasks as appropriate.
* To ensure all customer feedback is documented
* To visit factory / HQ as required
