Description

About The RoleBrief summary of duties1 Investigates and resolves a range of problems 2 Leads/supervises/trains a team of staff 3. May install, maintain service, and repair a range of equipment 4. May process or order supplies

  • Communicates technical information to departmental colleagues/Communicates with staff, suppliers, patients or public where persuasion is needed; explains technical issues to others
  • Professional knowledge acquired through vocational qualification level 3, City and Guilds or equivalent plus additional knowledge acquired through training and experience to diploma or equivalent level
  • Investigates problems/issues and finds solutions e.g. Day to day operational decisions, delegation of work
  • Organises and adjusts rotas, plans work schedules/Plans work schedules including coordinating contractors, suppliers
  • Use of tools, equipment, driving or keyboard skills /High level of dexterity required
  • Incidental contact with patients, visitors/Deals with patient/client queries, complaints, equipment/service issues
  • Proposes changes to practices, implements departmental policies
  • Assembling, dismantling, or ensuring safe use of equipment; orders, maintains security of stock/ Purchases stock; maintains and repairs equipment
  • Day to day supervision, co-ordination of staff; provide training in own discipline, practical training, undertake basic workplace assessments. Supervises staff; trains apprentices, support workers, trainees in own area of work
  • Record personally generated information. Completes timesheets or similar records
  • Participates in audits and survey
  • Clearly defined occupational policies, work is managed, rather than supervised. Determines own work within established parameters, refers to manager when necessary

Area of responsibility

  1. Direct Line management of Supervision, hold daily site meeting and document actions, delegation of duties, set objectives. Complete my Reviews
  2. Weekly handover to Domestic Manager/Operational Support Manager, provide information in a timely manner
  3. Areas of focus
  • Honeydew absence daily checks, RTW/Welfare calls- work with HR Manager grievances/investigations
  • Proof of Presence check these are being competed to the set timeframe analyse the data produce a weekly report of findings
  • Interviews to attend domestic role interviews
  • Induction work with HR Manager to ensure a robust induction is completed- all mandatory training, toolbox talks
  • Timegate/site duty allocation sheets to be completed 2 weeks in advance – work with Supervisor – check Annual Leave and holiday allocation. Overtime allocation to be approved and signed, bank holiday cover to be approved and signed off
  • Complete holiday trackers include lieu time
  • Master roster work with Operational Support Manager
  • Asset register to update where machines are faulty correct process being followed
  • Health & safety compliance

About The CompanyOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.