Service Technician

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you’re a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

Youll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients outcomes.

Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the companys success.

We are looking for a dedicated Service Technician to join us and work in hospitals around the Leicestershire and Rutland area.

The Benefits:

– Competitive basic salary of £22,500 with an estimated potential earning of approx. £25,000 – £26,000 with overtime and on-call payments
– Additional on-call payments
– Contributory pension scheme
– 33 days annual leave inclusive of bank holidays
– Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme along with other wellbeing benefits
– Salary sacrifice schemes including Cycle to Work
– Full Induction with great training and support from dedicated team members
– Receive a treat on your birthday
– Death in Service benefit
– Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role:

As a Service Technician, you will ensure an effective and timely product delivery and maintenance service to customers within the hospital. After training, this will include setting up products for patients within agreed delivery times, repair and proactive maintenance of products and provision of support to customers in various clinical environments in regard to the product.

Main responsibilities of the role:

– Ensuring clean, ready-to-use products are taken to the correct hospital locations
– Collect products after use and return to the main Medstrom Logistics facility in Castle Donington
– Complete job records on a handheld PDA device
– Install products into designated locations
– Provide product demonstrations and basic user training to hospital staff
– Maintain a clean and tidy work environment

Hours: 37.5 hours per week working Monday to Friday 8.30am – 5.00pm (some flexibility may be required with start and finish times).

The applicant will also be required to work weekends on a rota basis (with paid overtime).

You will also have the option to participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

About You:

To join us as a Service Technician, ideally, you will need to have or be willing to develop the following skills:

– Mechanical or electrical background desirable, but not essential as full training will be provided
– Experience working within a healthcare setting is desirable
– Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)

Personal Requirements:

– A proactive, can-do attitude
– Excellent customer service skills
– The ability to communicate effectively
– The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
– A basic knowledge of hygiene and safety rules
– Basic PC skills, including email and MS Office
– DBS-checked (or the willingness to complete one)

This role may involve lifting, carrying and loading products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those who are keen to progress.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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