Description

An innovative confectionery retail brand is looking for a skilled and dedicated supervisor for a new retail store. Duties will include overseeing shop functions, controlling the quality of products and services, and reporting to the shop manager.

To ensure success as a shop supervisor, the successful applicant will exhibit excellent communication skills, natural leadership, and a passion for customer service. The successful applicant will also be able to demonstrate a desire to work in an innovative and constantly evolving business.

DUTIES

  1. Ensuring accurate stock control and minimising wastage.

  2. Ensuring hygiene standards and a clean shop appearance.

  3. Ensuring compliance with health and safety legislation.

  4. Reporting to the Shop Manager.

  5. Picking and preparing customer orders.

  6. Receiving deliveries and re-stocking the shop.

  7. Performing routine shop floor cleaning duties.

  8. Receiving and resolving customer questions or complaints.

  9. Dealing with returns and refunds.

REQUIREMENTS

  1. Experience in a supervisory capacity in retail or similar.

  2. Proven retail experience in a fast-paced environment.

  3. Strong and able to stand for extended periods of time.

  4. Precise and detail-oriented.

  5. Good interpersonal skills.

  6. Competency in computer, hardware, and software systems.

  7. Knowledge of retail health and safety standards.

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