Description
Job Title: 1st Line Software Support Engineer
Location: Newcastle Upon Tyne
Salary: £25,000 per annum
Job Type: Full-Time | Permanent
Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We’re looking for a proactive and customer-focused 1st Line Software Support Engineer to join our growing support team in Newcastle.
About the Role:
As a 1st Line Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment.
Key Responsibilities:
Respond to incoming support queries via phone, email, and ticketing system
Troubleshoot software issues and provide first-line resolution or escalate where appropriate
Log and track issues to ensure timely resolution and customer satisfaction
Assist with software installations, configuration, and basic training
Work closely with 2nd Line Support and Development teams to improve support processes
What We’re Looking For:
Strong communication skills with a customer-first mindset
Basic understanding of software applications, operating systems, and networks
Ability to diagnose and troubleshoot technical issues methodically
Previous experience in a helpdesk or technical support environment (desirable, but not essential)
Enthusiasm to learn and develop within a technology-focused company
What We Offer:
Competitive salary of £25,000
Ongoing training and development opportunities
Supportive and collaborative team culture
Pension scheme and other benefits
How to Apply:
Click Apply Now or send your CV and a short cover letter outlining your interest to (url removed)
Join us and be part of a team that’s passionate about delivering great software and even better service
