Description
A fantastic opportunity to join a team dedicated to delivering the highest quality service to international summer school students.
Start date: 1st March 2025
Working Pattern: Fixed Term (March – September 5th 2025)
Reports to: Student Services Manager
Job Type: Full-time, Seasonal
Working Pattern: Fixed Term (March – September 5th 2025)
We are recruiting for an outstanding professional with a focus on customer success, an eye for detail and a passion for delivering high-quality service, to join our fast-growing company. You’ll join our team on a full time, fixed term basis to provide key services to motivated students who are attending our residential summer courses in Oxford, Cambridge and London.
Responsibilities
Answering student and parent enquiries via email, telephone and videocall
Administration related to student course changes, enrolments and payments
Assist in the delivery of smooth and efficient airport transfers
Complaint resolution
Upkeep of CRM records
About you
You’re friendly and engaging with a strong work ethic
You’re able to work effectively as part of a high performing team
You can organise your tasks to efficiently deliver service excellence
You’re comfortable negotiating and communicating clearly
Essential skills or experiences:
A strong and diplomatic written and verbal communicator
Comfortable talking to students and parents from all over the world
Proven ability to resolve complaints
Excellent IT proficiency including Excel and/or Google sheets
Confident performing basic mathematics
Desirable skills or experiences:
Understanding of the summer school industry and delivery standards
Experience in a customer or student service role
Familiarity with Salesforce or other CRM systems and collaborative tools like G Suite and Slack
Familiar with delivering services to Executives, HNW individuals and families
What is in it for you:
Training and professional development
25 days annual leave (pro rata)
Flexible and hybrid working within the operational needs of the role
Excellent team culture with regular team socials throughout the year
About us
