Description
Company Description Telefnica Tech(part of the Telefnica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We servemorethan5.5mcustomerseveryday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefnica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking. Values:Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE:Platinum Partner FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Technical Services Analyst to provide support as the first point of contact for customers reporting IT issues. You will provide an exceptional standard of customer service when answering calls, responding to customer queries and logging tickets. Key Responsibilities: First point of contact for customers via telephone, email and our customer portal Log tickets accurately, with a high level of detail on the ticket management system Carry out basic incident resolution (first time fixes) where possible Proactively deal with customer queries Maintain a positive attitude and a high level of customer service at all times Skills & Experience: Excellent customer service skills Excellent written and verbal communication skills Interest in Technology Experience of the Microsoft Office suite Additional Information We dont believe hiring is a tick box exercise, so if you feel that you dont match the job description 100%, but would still be a great fit for role, please get in touch. We dont believe hiring is a tick box exercise, so if you feel that you dont match the job description 100%, but would still be a great fit for role, please get in touch. Skills: 1st line support Customer service Call handling
