Description

Orbit is a fantastic business and one that’s really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve.

Your role at Orbit.

12 month contract available

Role available in the Tenancy Sustainment team. Great opportunity if you are looking to build a career in this proactive team. Working in an administrative capacity, you will support the team (Triage Officers, Job Coaches and Managers) to ensure a smooth service for all customers.

You will be involved in reviewing customer files that are under a monitoring status and flagging any concerns to the relevant team member. Other duties will include reviewing workflows to ensure cases are closed in a timely manner, managing customer surveys and responses, sending out documentation for customers booked onto courses, managing some incoming calls and supporting the wider Triage team. This is an admin focused role, with varying deadlines for key reports for the team. This is done mostly using Excel, so this will be a key requirement of the role.

Please note the team do a mix of home and office working. Working patterns will predominantly be within 8 – 6, but flexibility to cover 8am to 8pm Monday to Friday and occasional 8am to 1pm on a Saturday will be required.

What will help you make a difference.

Strong administrative skills
Attention to detail
Ability to handle sensitive data
Experience of supporting vulnerable customers
Understanding of rent account system
Interest in Tenancy Sustainment and improving outcomes for Customers
Excellent communication skills
Good PC Skills – MS Office especially MS ExcelWe know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit.

Why Orbit?

Rewarding your contribution.

We understand that everyone has different needs when it comes to benefits. That’s why we have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances.

Some of our core benefits include:

Group bonus potential up to 15% of salary
27 days annual leave plus bank holidays and the “Orbit day”
Private medical insurance
Excellent contributory pension scheme
Life assurance
A great pick and mix of flexible benefits including the option to buy and sell holiday and much moreOur culture and purpose.

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

Work for Orbit. Believe in people.

We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check