Description

Job Title: Traffic Administrator
Location: Southampton

Hours: Monday to Friday, 08:00 17:00
Sector: Transport & Logistics
Salary: Competitive + Excellent Benefits

An Excellent Opportunity with a Leading Transport & Logistics Business

TLP Recruitment are currently working in partnership with a well-established and fast-growing transport and logistics company based in the Southampton area, who are looking to appoint an experienced Traffic Administrator to join their busy Traffic Office team.

This is a full-time, permanent role ideally suited to someone with a strong background in customer service and administration within a fast-paced, operational environmentpreferably in logistics or transport.

Key Responsibilities:

  • Processing and managing customer invoicing
  • Overseeing POD (Proof of Delivery) documentation
  • Acting as the first point of contact for customer and internal queries
  • Resolving invoice discrepancies and customer queries, including complex issues
  • Managing fuel cards, and monitoring driver fines and parking infringements
  • Supporting the continuous improvement of customer service delivery
  • Compiling reports and analysing service data and customer satisfaction
  • Providing general administrative support to the traffic team
  • Recommending process improvements where appropriate

Candidate Requirements:

  • Prior experience in a customer-facing administrative role, ideally in a transport/logistics setting
  • Strong invoicing and documentation control background
  • Excellent communication skills both written and verbal
  • Highly organised, detail-focused and confident under pressure
  • Proficient with standard office software and admin systems
  • A team player with a proactive, can-do attitude
  • Able to manage multiple priorities in a fast-paced environment
  • Passionate about delivering exceptional customer service

Package & Benefits:

  • Competitive salary
  • 23 days’ holiday + bank holidays
  • Company pension scheme
  • Life insurance £28,000 p.a.
  • A professional, supportive, and high-performing working environment

TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

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