Description

Job Title: Training Coordinator

Department: Training Academy Contract:

Full time, permanent

Location: Boucher Road, Belfast.

Travel to other sites will be required (NI & ROI) Hours: 37.5 per week,

Mon – Fri, 9am – 5pm (Evenings and weekends will be required on an ad hoc basis, as well as travel in the UK and Ireland. Employees will receive time off in lieu)

Responsible to: General Manager

Salary: £24,840 per annum Job Summary:

The ideal candidate should combine a strong attention to detail with an ability to multi-task and work effectively under pressure. You should also be a reliable problem-solver with strong project management skills. The successful candidate will actively support the General Manager in the development and delivery of courses.

Key Responsibilities:

• Schedule courses, timetable and facilitate course bookings

• Assist with preparing and administering various training programmes

• Handle logistics for training activities including venues and equipment

• Assist training providers with the set up of training courses

• Liaise with internal and external tutors in respect of programme content and availability

• Produce training materials and handouts

• Administer accredited programmes including enrolment, logging module completion and certification

• Establish and maintain relationships with external training suppliers

• Coordinate off-site training activities

• Ensure courses run in line with training budget

• Provide support and represent the organisation at trade exhibitions, events and demonstrations

• Establish and maintain relationships with contract clients

• Maintain accurate records and reports for contract clients

• Maintain daily / weekly communication with contract clients assisting with any changes to the training schedule in a timely manner

• Maintain accurate training records to assist in the effective running of the department (these records will involve the maintenance of both paper and IT systems)

• Deal with all customers in a courteous and efficient manner through telephone, face-to-face, and e-mail enquiries

• Production of reports as requested by line manager

• Assist with ad-hoc marketing events when requested by line manager

• Assist with hospitality events

• Ad-hoc administration duties when requested by line manager

• Carry out occasional other duties as prescribed by the line managers

Dynamic and diligent and can be relied upon to collaborate effectively with the wider team

• Understand that whilst quality and accuracy of work are of the highest priority, they must not be a detriment to the delivery on time

• Ability to multitask and prioritise duties focused on relevant tasks, as demands may change with little notice

Person Spec:

Qualifications 5 GCSE’s (Maths and English essential)

Relevant experience in training or events coordination

Experience 1 years’ experience working in an administrative environment

Experience in a training or healthcare environment

Experience working with accreditation bodies Special Knowledge and Skills

Full Driving Licence and access to a car or ability to demonstrate mobility to travel to various Various Sites (NI and ROI)

Proficiency in the use of MS packages including PowerPoint, Excel and Outlook

Personal Attributes

Ability to work in a fast paced & busy office working environment

Excellent customer service skills and an ability to impress

Excellent attention to detail

High level of accuracy

Organised Intuitive