Triage Adviser

SC783 SHELTER CYMRU LIVE Triage Adviser35 hours per weekFlexible location£23,266 per annumFixed Term until 31 March 2026
Triage Adviser

Shelter Cymru is the people and homes charity in Wales and works for the prevention of homelessness, the improvement of housing conditions, and the right of everyone to a safe, suitable and affordable home.

We are now looking to recruit for the following position to join our team.

If you want to help end homelessness in Wales, we would love to hear from you.

We have an exciting opportunity to be part of a team who provide a National Housing Advice Service through a mixture of phone, web-chat, email advice and online advice services. As a member of our Triage team you will be tasked with answering telephone calls on our helpline, and signposting the client to the most appropriate team or service for advice.

Shelter Cymru are working with staff to offer a form of hybrid working, we are currently asking staff to attend the office one day a week minimum. Employees are provided with an office base but this role can based at any of our offices across Wales.

Shelter Cymru offers generous terms and conditions, including 29 days annual leave for full time members of staff plus 2 concessionary Shelter Cymru days.

To apply, please visit our websiteto download our application pack or telephone 01792 469400 for more information.

CLOSING DATE: 12 May 2025

Shelter Cymru challenges discrimination in all areas of its work and employment practices.

SC783 – SHELTER CYMRU FYW Cynghorydd Brysbennu35 awr yr wythnosLleoliad hyblyg£23,266 y flwyddynContract until 31 Mawrth 2026

Elusen pobl a chartrefi yng Nghymru yw Shelter Cymru, syn ymroi i atal digartrefedd, gwella cyflwr tai, a sicrhau bod gan bawb yr hawl i fwynhau lle diogel, addas a fforddiadwy i fyw.

Rhydym yn chwilio am rywun ar gyfer y swydd ganlynol i ymuno n tm. Os ydych chin awyddus i helpur rheiny sydd ag anghenion ym maes tai, hoffem glywed gennych.

Mae gennym gyfle gwych i fod yn rhan o dm sy’n darparu Gwasanaeth Cyngor Tai Cenedlaethol trwy gymysgedd o wasanaethau ffn, gwe-sgwrs, cyngor e-bost a chyngor ar-lein. Fel aelod o’n tm Brysbennu bydd gennych y dasg o ateb galwadau ffn ar ein llinell gymorth, a chyfeirio’r cleient at y tm neu’r gwasanaeth mwyaf priodol am gyngor.

Mae Shelter Cymru yn gweithio gyda staff i gynnig math o waith hybrid, ar hyn o bryd rydym yn gofyn i staff fynychu’r swyddfa o leiaf un diwrnod yr wythnos. Darperir swyddfa i weithwyr ond gellir lleolir rl hon yn unrhyw un on swyddfeydd ledled Cymru.

Mae Shelter Cymrun cynnig telerau ac amodau hael, yn cynnwys 29 diwrnod o wyliau blynyddol i aelodau staff llawn amser yn ogystal 2 ddiwrnod ychwanegol Shelter Cymru

I wneud cais, ewch in gwefani lawrlwytho ein pecyn cais neu ffoniwch 01792 469400 am fwy of wybodaeth

DYDDIAD CAU: 12 Mai 2025

Mae Shelter Cymru yn herio gwahaniaethu yn ei holl feysydd gwaith ac arferion cyflogaeth

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