Description

Job Description

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Are you a friendly, responsible driver with great customer service skills? Join our team as a Visitor Experience Assistant – Transport at The National Wallace Monument.
The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.
The main responsibility of the post holder will be to drive and operate the courtesy shuttle bus that provides visitor transport to the entrance level of The National Wallace Monument.

Other responsibilities will also include general, light maintenance duties in and around the grounds of the visitor attraction as and when it is required.
The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, upsell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to, and that the attraction grounds are being consistently maintained to the highest possible standard.

All applicants must hold a valid UK driving licence and be able to provide the relevant category of vehicles that they are entitled to drive. Driving experience in a similar position is desirable. Weekend availability is essential.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

Job Description

Salary Information

Stirling Information

The Benefits

  • 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
  • Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
  • Biennial incremental progression until top of your payscale is reached
  • Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
  • Up to 6 months full sick pay and 6 months half pay dependent on length of service
  • Carers Leave
  • Up to 4 weeks paid Paternity Leave
  • Access to Health & Wellbeing support
  • Ongoing opportunities for Learning & Development
  • Cycle to Work Scheme
  • Lift share Scheme
  • Car Lease Scheme
  • Technology Benefit Scheme