Description
Customer Support Agent
Kilmarnock | Hybrid working
25,000 + amazing benefits
Monday to Friday 84 / 95
Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment?
This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team.
Youll be the voice of calm and reassurance for customers who need a little extra support helping them navigate difficult circumstances with care, professionalism and a listening ear.
Whether youre from a care background, nursery setting, or simply someone who thrives on meaningful conversation this role could be a brilliant career move.
What Youll Be Doing
– Taking inbound and outbound calls to support vulnerable customers with tailored guidance
– Listening with empathy, problem-solving with care
– Working closely with your colleagues in the wider collections and customer support team
– Playing a key role in helping people get back on track during a challenging time
Why This Role Stands Out
– 25,000 starting salary
– Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months)
– Structured MonFri shifts (84 or 95)
– Award-winning office space in HALO Kilmarnock a modern, low-carbon hub
– Full training provided no financial services experience needed
Perks & Benefits
– 28 days holiday (rising to 31 after 5 years)
– Pension: 5% employee / 4% employer contributions
– Life Assurance: 3x annual salary
– Free medical, dental & optical healthcare cash plan
– Staff discounts at loads of high-street & online retailers
– Wellbeing programme & Employee Assistance Scheme
– Modern Apprenticeship scheme for personal growth
If youre caring, customer-focused and looking for a role where you can genuinely make a difference, wed love to hear from you.
