Description
Welfare Benefits Assistant
Location: Hybrid and Didsbury, Manchester
Salary: £26,250.00
Full time 35 hours per week
Permanent
About Us
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,000 homes across Greater Manchester.
Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Guided by the values of being Caring, Committed and Successful Together, Southway values diversity in all aspects of its communities and operations.
The Role
The role of the Welfare Benefits Assistant is to work with the Advice Team, to support the service and provide guidance and support to Southway Housing Trust tenants and their families to enable them to access benefits and maximise their income. To provide basic benefits advice and benefits checks. Monitor and distribute all referrals to the Advice team and provide administrative support as required. Develop, manage and maintain a caseload and keep precise case notes and documentation to enable and support outcomes.
Candidates
An exciting opportunity has arisen within the Advice Team for a Welfare Benefits Assistant. For the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days.
Our ideal candidate will have:
* Excellent communication skills, including active listening, good verbal and strong writing skills.
* Have a basic understanding of the Welfare benefits System
* Be able to take information and translate it for the purpose of completing benefit claim forms.
* Be educated to GCSE level or equivalent.
* Be focused on improving and keen to attend training to develop their knowledge
* Commit to achieving an NVQ in Advice and Customer Service Level 3.
Closing Date: 29/01/2025
Interview Date: 03/02/2025
For an informal discussion please contact Trish Martin 07826 946 085 or email
Strictly no agencies.
We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.
All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview.
We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.
All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
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