Aboutus:UCLBisaleadingtechnologycommercialisationcompanywithintheUK,andhasanimpressiveandsuccessfultrackrecordofcreatinglicencesandspinoutsbasedonUCLsintellectualpropertyfor30years.WeareuniquewithintheUKbybeinganindependent,financiallyself-sufficientcompanywithastronghistoryofmakingsignificantreturnsforUCL. Whatyoullbedoing:Weareseekingaproactiveandcustomer-focusedindividualtojoinourITteamasaHelpdeskAnalyst.Thesuccessfulcandidatewillprovidefirst-linesupporttobothon-siteandremoteusers,ensuringefficientresolutionoftechnicalissuesandexcellentusersatisfaction. Whatexperienceyoullneedtoapply:Thisrolerequiresawillingnesstolearn,astronginterestinIT,andacommitmenttoprovidingexceptionalcustomerservice.NocommercialITexperienceisnecessary,arealdriveandpassiontohaveacareerwithinITwouldalsobeconsidered.This1-yearfixedtermcontractpositionincludestheopportunitytoworktowardsindustryrecognizedcertifications,suchasMicrosoftcertifications. DutiesandResponsibilities:UserSupport Providefirst-linesupportfortechnicalissues,includinghardware,software,andnetworkconnectivity,toon-siteandremoteusers. TroubleshootandresolveissuesrelatedtoMicrosoftOfficeproducts(Outlook,Excel,Word,etc.)andOffice365tools(SharePoint,Teams,OneDrive,etc). Escalatecomplexissuestoseniorstafforexternalvendorsasneeded. MeetingRoomEquipment: Supportandmaintainmeetingroomtechnology,includingaudio-visualequipment,videoconferencingtools,andassociatedperipherals. Ensuremeetingroomsareoperationalandtroubleshootissuespromptly.HelpdeskSoftwareManagement: Monitorandmaintainthehelpdeskticketingsystem,ensuringtimelyresponsesandresolutions. Generatereportstoidentifytrendsandareasforimprovement.HardwareandSoftwareMaintenance: Performroutinemaintenanceandtroubleshootingofdesktops,laptops,printers,andmobiledevices. Assistwiththesetupandconfigurationofnewequipment. ITAdministration: Manageuseraccounts,permissions,andaccessrightsinlinewithcompanypolicies. Supportonboardingandoffboardingprocesses,includingequipmentsetupandaccountdeactivation. Maintainaccurateassetmanagementrecords. KnowledgeSharingandDocumentation: Createandmaintainknowledgebasearticlesanduserguidesforcommonissues. ProvidebasicusertrainingtohelpstaffmaximizetheiruseofITtools. SecurityandCompliance: Promotesecuritybestpractices,suchasidentifyingphishingattemptsandsafeguardingsensitivedata. EnsurecompliancewithITpoliciesandprocedures Whatyoullgetinreturnforyourexperience: TherolewillbebasedpredominantlyfulltimeintheTottenhamCourtRoadoffice,offeringsuperbbenefitsincluding31daysholiday+8bankholidays,bonusscheme,goodpensionandwellbeingallowances. Thisisa1yearfixedtermcontractwithayearlysalaryof£25,000to£28,000perannum.IfyourelookingtodevelopyourITskillsinaprofessionalenvironment,applynowtoRoyBennettatADLIBourrecruitmentpartnerviathisadvert. ADZN1_UKTJ