Charity / Voluntary Contract Jobs

Supporter Care Coordinator VacancyLength of contract:  Fixed term until 31st March 2025Hours of work: 37.5 hours per weekPay scale: £32,000 – £34,000  Location: Hybrid between Llanhilleth Miners Institute and homeworkingAbout the roleThe role of Supporter Care Co-ordinator is a new role created to introduce individual giving as an income stream at Llanhilleth Miners Institute (LMI) and is part of a wider scope of work to propel LMI into a more prosperous future. This role will focus on introducing a donor journey, associated communications and the accuracy of our reporting.The Supporter Care Co-ordinator will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Identifying and implementing standard processes in collaboration with the Project Coordinator will be a key focus. The successful applicant will have a passion for delivering excellent supporter care and donor communications whilst working with and supporting the wider LMI team.About YouYou will have a good standard of General Education including IT, English, Mathematics GCSE level 2 or equivalent. You will have experience of delivering excellent supporter care or customer care in a charitable or commercial setting. A good working knowledge of CRM’s and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information is essential.  You will also have experience of supporting a team to deliver excellent supporter or customer care. The successful candidate will possess strong organisation and evaluation skills and ability to prioritise workflow and resources, together with the desire to exceed expectations and deliver the best supporter experience and journey.Closing Date: Saturday 10th August 2024Interview Date: Week commencing 19th August 2024For Job Description and Application Form, visit www.llanhillethinstitute.com/about-us/vacancies/

ACE is an ambitious award-winning charity based in West Cardiff.  We are recruiting a new team of staff for our Yourspace Wellbeing Service, working with Cardiff South West, West and North Primary Care Clusters, providing 1:1 and group-based support for local patients; community outreach activities; and collaborative work to identify and fill gaps in local health and wellbeing provision.Wellbeing ConnectorLocation: CardiffHours: 30 hours / weekSalary: £23,964 per annum (pro rata)Contract: Fixed term until 31st January 2026 (with potential extension dependent on funding)We are seeking a Wellbeing Connector to join the Yourspace team. Yourspace is a wellbeing service, working in partnership with the North, West and South West Cardiff Primary Care Clusters to support patients from local GP practices and the wider community to improve health and wellbeing through the provision of 1:1 and group-based support; community outreach activities and collaborative work to identify and fill gaps in local provision.The role of Wellbeing Connector will have responsibility for supporting a caseload of patients to improve their health and wellbeing, through listening and helping patients to identify their own assets, needs and goals; linking to suitable groups, services and activities within the community; and supporting and encouraging patients to move towards their goals.  The role will also involve building links with the local community and service providers, collecting information on local services and gaps in provision and supporting outreach work.You will report to the Senior Wellbeing Officer and be part of the ACE Health and Wellbeing team.  You should have a sound understanding of the needs and barriers faced by people in our local communities and experience of working 1:1 with people who have complex needs.To apply for this role please complete the application form provided alongside this job packPlease note we are unable to accept CV’s in lieu of an application form.Please submit your fully completed application to:Email: recruitment@aceplace.orgIf you have any queries please contact us on either the email above or:Telephone no: 02920 003132Address: Our Place Dusty Forge, 460 Cowbridge Road West, Ely, CF5 5BZDeadline for submitting application:  Midnight, Monday 29th JulyInterview date: Week of the 5th and 12th of AugustWe aim to contact shortlisted candidates by 5pm on Friday 2nd of August.