Permanent Jobs

Generalist AdviserSalary:                     £24,614 per annumDepartment:           Advice ServicesReports to:             Team LeaderLocation:                   BarryContract type:         PermanentWorking hours:     37 hours per weekInterview date:       TBCStart date:               June 2025About usCitizens Advice Cardiff & Vale is an independent charity and member of the Local Citizens Advice network. We help people resolve their legal, money and other problems by providing free, independent, impartial and confidential advice on a range of issues. We are funded to provide services to people in the local area as well as across England and Wales.Role overviewYou will be part of one of our generalist adviser teams, delivering advice on welfare benefits, debt, housing, employment, immigration, discrimination, family, and social welfare issues. Our teams are diverse, with a range of experiences, and work together in our Barry office, delivering advice to clients via face-to-face appointments, telephone, email and webchat. On occasion, face-to-face appointments take place in our Cardiff office and at our community locations.For more information, please read our job description.During your training you will work 9am to 5pm. Because our telephone lines are open to clients between 8am and 7pm, once you have completed your training, you will work your weekly hours on a shift pattern of either 8am to 4pm, 9am to 5pm or 11am to 7pm. We will give you plenty of notice of your shift. You will also be required to work occasional Saturdays 9am to 1pm, for which you can claim TOIL.How to apply Please upload your CV to www.cacv.org.uk.We welcome applications in the Welsh languageWhy work for us?30 days holiday entitlement plus bank holidaysAdditional leave entitlement for long serviceLots of learning and development opportunitiesGreat work/life balance with no evening or weekend workPerks available through our employee platformCash plan health cover (after completion of probationary period) Equity, Diversity & Inclusion (EDI)Our ambition is to work together to promote a more inclusive environment that attracts everybody with the right skills and experience and signals our commitment to celebrating and promoting diversity.We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.Please note that we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.Disability ConfidentWe are Disability Confident employer. Disability Confident is a government initiative to encourage employers to recruit and retain disabled people and those with health conditions. It is voluntary and has been developed by employers and disabled people’s representatives. Being a Disability Confident employer means that we commit to:All of the actions to be Disability Confident employerOffering at least one activity to get the right people for our organisationAt least one activity to keep and develop our peopleSuccessfully completing the Disability Confident self-assessment